Policies and Procedures

Complaints Policy

SoundVocab takes all complaints seriously and makes every effort to resolve the matter quickly.

It may be the case that the provision or clarification of information will resolve the issue.

The complainant should raise the complaint as soon as possible with Teacher Colette, using the complaints form below.

I acknowledge all complaints within 24 hours, and upon investigation I will provide a response within this time-frame.

The investigation or update (of the complaint) will involve email communication, unless the parent requests to virtual communicate .

Educational Records Policy

Parents, or those with parental responsibility, have a legal right to free access to their child’s educational record, and this is done through the praise books.

Parents can apply for a physical copied documented Educational Record, which will be available within 15 days from the request.

Parents will be charged a fee to cover the cost of supplying the educational record.

This right applies as long as the pupil concerned is aged under 18.

There are certain circumstances in which this right can be denied, such as if releasing the information might cause serious harm to the physical or mental health of the pupil or another individual, parents will be informed and communicated with on what is in the best interest of the child ( in a safeguarding discussion).

Privacy Policy

Any photographs and videos taken by parents/carers during any interactive learning , for any personal use are not covered by data protection legislation.

I, (Teacher Colette) is requesting that photos or videos with other pupils or Teacher Colette are not shared publicly on social media for safeguarding reasons, unless all the relevant parents/carers/etc and the teacher have agreed to this..

I will not accompany any personal information about the child (except their first name or initials e.g: M.D), or distribute them to a third party.